What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form Designer: Custom CSS has been removed in the form even if no edits are made

    Asked by becshall73 on June 04, 2017 at 12:38 PM

    Hi,

    This form which I created a while ago has lost its custom CSS.

    https://form.jotformpro.com/50875831103957

    Can you retrieve it for me?  I certainly didn't delete it myself!

     

    Thanks,

    Rebecca

    Page URL:
    https://form.jotformpro.com/50875831103957

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    JotForm Support

    Answered by Welvin on June 04, 2017 at 03:13 PM

    What custom CSS is that? I tried looking at it from your revision history, but it seems like there's nothing there that shows the custom CSS codes. Let me create a ticket about it. We will let you know here as soon as we have an update. 

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    Answered by becshall73 on June 05, 2017 at 05:23 AM

    Well there was custom CSS there for more than a year, but it's disappeared.

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    JotForm Support

    Answered by Nik_C on June 05, 2017 at 06:01 AM

    My colleague forwarded this thread to our backend team for further investigation, we will inform you once the issue is resolved.

    Thank you for your patience!