What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Authorize.Net: PCI error during transaction message causes form fields to be erased

    Asked by wsrhodes on June 04, 2017 at 12:40 PM

    I am testing a new form (in preview). I entered all the fields and put in a bogus credit card number. Hit "submit" and get the error message (correctly!!) with a 'go back to correct" link.  When I click the link, it takes me back to my form, but ALL THE DATA HAS BEEN ERASED!

    Is there a wa to prevent this from happening? To keep the entered data intact when returning to correct an error?

     

    thanks

     

    Page URL:
    https://form.jotform.us/71506467965164

    pci error cleared data
  • Profile Image
    JotForm Support

    Answered by Mike on June 04, 2017 at 03:17 PM

    Unfortunately, it depend on the browser functionality, so we cannot control it.

    The data will be saved in Chrome, Safari and Opera, but erased in Firefox and Internet Explorer.

    If you need any further assistance, please let us know.