Form Support

Authorize.Net: PCI error during transaction message causes form fields to be erased

  • Profile Image
    wsrhodes
    Asked on June 04, 2017 at 12:40 PM

    I am testing a new form (in preview). I entered all the fields and put in a bogus credit card number. Hit "submit" and get the error message (correctly!!) with a 'go back to correct" link.  When I click the link, it takes me back to my form, but ALL THE DATA HAS BEEN ERASED!

    Is there a wa to prevent this from happening? To keep the entered data intact when returning to correct an error?

     

    thanks

     

    Page URL:
    https://form.jotform.us/71506467965164

  • Profile Image
    Mike
    Answered on June 04, 2017 at 03:17 PM

    Unfortunately, it depend on the browser functionality, so we cannot control it.

    The data will be saved in Chrome, Safari and Opera, but erased in Firefox and Internet Explorer.

    If you need any further assistance, please let us know.