What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    What does it mean 10 payments on the free jot form account?

    Asked by RitesForGirls on June 04, 2017 at 05:49 PM

    Does that mean that only 10 people can sign up using my form before I have to upgrade?  

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    JotForm Support

    Answered by Jim_R on June 04, 2017 at 07:12 PM

    What does it mean 10 payments on the free jot form account?

    It means you can only receive 10 Submissions with payments associated with it per month (not lifetime). A submission is considered as a Payment Submission if you have a Payment Processor added to your form.

    Does that mean that only 10 people can sign up using my form before I have to upgrade?  

    These are not people per se but submissions. For example, a single person can send the form 10 times and that would count as 10 submissions.

    You can find the complete breakdown on our Pricing Page https://www.jotform.com/pricing

    To sum it up, on the Free Plan, you can:

    1. Create 5 forms (account-wide / lifetime)

    2. 100 Submissions (per month)

    3. 10 Submissions with Payments (per month)

    4. 100 MB Available Space (account-wide / lifetime)

    5. 1,000 Form Views (per month)

    6. 500 Total Submission Storage (account-wide / lifetime)

    All monthly limits get replenished on the 1st day of each month.

    Related guide: Understanding-Your-Account-Usage-and-Limits