What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Changing recipient's email address

    Asked by Tableckley on July 25, 2012 at 01:17 PM

    I created a new e-mail for the form to be sent to when complete, I changed the e-mail to a different one than the one I used to set up this account, but every time I try to send a test e-mail it always bypasses the change I made and sends the e-mail to my jotform account e-mail.

    Page URL:
    http://form.jotform.us/form/22055079932152

  • Profile Image

    Answered by Tableckley on July 25, 2012 at 01:21 PM

    Nevermind, I found the answer in a previous forum question :)

     

    Thanks!

     

    Taryn

  • Profile Image
    JotForm Support

    Answered by abajan on July 25, 2012 at 01:24 PM

    Cheers :)

    If you need assistance with anything else JotForm related, we're only a few keyboard strokes away!

  • Profile Image

    Answered by amac1960 on August 24, 2012 at 01:19 PM

    Hi,

    I've got the same question, but haven't found the answer in a previous forum questions. :(

    I've tried to set up a new e-mail alert, and tried to change existing ones.  It ALWAYS reverts back to the e-mail I used to set up the account in the first place.  Can someone point me in the right direction?

    Thanks,

    Steve

  • Profile Image

    Answered by gori-mathew on August 24, 2012 at 01:35 PM

    To solve the issue of not getting emails after setting notification email address, please try to change your Sender Name to JotForm, and your Sender-Email to noreply@jotform.com and then do a test?

    Also, whitelist Jotform's mail sever IPs as follows;

    https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Please lets know if this helps.

  • Profile Image

    Answered by amac1960 on August 24, 2012 at 01:40 PM

    Hello,

    This does not solve the problem.  I'm not having a spam problem.  The problem is that even though I change the recipient e-mail to a COMPLETELY DIFFERENT e-mail address, or even add a comma for two e-mail addresses, it still is sending it to the original e-mail account I used to set-up Jotform -- an address that isn't even in the recipient e-mail setting.

    Help!

    Steve

  • Profile Image

    Answered by gori-mathew on August 24, 2012 at 01:57 PM

    Hi Steve;

    I checked your form and was able to see three notification email setups. Please can you delete all these notification settings and set only one with differet emails separated by commas and check if this works out!

  • Profile Image

    Answered by amac1960 on August 24, 2012 at 02:03 PM

    Hi,

    I think I realize the problem.  I was using the "Test E-mail" button in the "Compose E-Mail" screen.  This test e-mail ONLY goes to the set-up e-mail, not the recipients on the list.  When I submit the form from my site, it does the appropriate thing.

    Thanks for your assistance.

    Steve

     

  • Profile Image

    Answered by gori-mathew on August 24, 2012 at 02:09 PM

    Welcome Steve and do not hestitate to contact us whenver you need further assistance.