- rightleftstudioAsked on June 05, 2017 at 07:39 AM
I have a form with a file upload field. When I receive these submissions via email and click on the link, it takes me to a 404 page. It's the Share your Wedding Submission form.
I have set it up so that these uploads now come through as attachments on the email, but I would also like to be able to click the link and download the photos.
Thanks in advance!
- JotForm SupportsethAnswered on June 05, 2017 at 09:05 AM
I cloned the form Share Your Wedding, and sent some test submissions. I was able to download the uploaded files from the emails.
Can you please send the links that you can't download the files from?
We are awaiting your response.
- rightleftstudioAnswered on June 05, 2017 at 09:27 AM
Thanks, these were the ones that didn't work, although when I log in and view the form entries that way, I'm able to download:
Caleb&MollyPreview(2of12).jpg Caleb&MollyPreview(3of12).jpg Caleb&MollyPreview(11of12).jpg
- JotForm SupportsethAnswered on June 05, 2017 at 10:54 AM
I see that there is an issue with the URLs of the uploaded files. I am escalating the issue to our developers. We will notify you when it is fixed.
Thank you very much for reporting the issue.
- JotForm DeveloperhasanAnswered on June 06, 2017 at 09:04 AM
We are experiencing some issues on our "jotform.us" domain. We are working on it.
While we are working, you can download your files by simply changing "jotform.us" to "jotform.com" on file URLs.