What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Uploaded file links not working in email

    Asked by rightleftstudio on June 05, 2017 at 07:39 AM

    Hi there,

    I have  a form with a file upload field. When I receive these submissions via email and click on the link, it takes me to  a 404 page. It's the Share your Wedding Submission form.

    I have set it up so that these uploads now come through as attachments on the email, but I would also like to be able to click the link and download the photos.


    Thanks in advance!

    Page URL:

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    JotForm Support

    Answered by seth on June 05, 2017 at 09:05 AM


    I cloned the form Share Your Wedding, and sent some test submissions. I was able to download the uploaded files from the emails. 

    Can you please send the links that you can't download the files from?

    We are awaiting your response. 

    Thank you.

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    JotForm Support

    Answered by seth on June 05, 2017 at 10:54 AM


    I see that there is an issue with the URLs of the uploaded files. I am escalating the issue to our developers. We will notify you when it is fixed. 

    Thank you very much for reporting the issue.


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    JotForm Developer

    Answered by hasan on June 06, 2017 at 09:04 AM


    We are experiencing some issues on our "jotform.us" domain. We are working on it.

    While we are working, you can download your files by simply changing "jotform.us" to "jotform.com" on file URLs.