Upload files issue on my jot form

  • Profile Image
    KenKing
    Asked on June 05, 2017 at 10:51 AM

    We are having issues with agents unable to upload files since late last week.

    The form has changed in the upload area of the form , when I look on the Jot form site under edit form...more...view form ..that form appears as it always did with a upload file option displayed. I have attached that screenshot.

    When we look at the form today it just shows a gray box in the upload area with no option to upload a file.

     

    Why has this been changed ??

  • Profile Image
    BJoanna
    Answered on June 05, 2017 at 12:15 PM

    This is a duplicate thread. Please see an answer I provided you on your other thread.

    https://www.jotform.com/answers/1163483