What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    When an applicant hits Submit button on our on-line application the completed form is not going into our submission box.

    Asked by htenney on June 05, 2017 at 10:54 AM
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    JotForm Support

    Answered by John_Benson on June 05, 2017 at 12:42 PM

    I checked your account and it is in good status. You should be able to receive a submission properly. To view your submissions, please check this guide: https://www.jotform.com/help/269-How-to-View-Form-Submissions

    Also, I checked your email logs and I didn't see any submissions. To view your email logs history, please check this guide: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History

    I also checked this form (http://www.jotform.us/form/70926557812160) you created and there's no Submit button. I will clear your form cache so it will be refreshed from our server.

    If the issue persists, please provide the form link or website where the form is embedded so we can investigate it further. Thank you.

  • Profile Image

    Answered by htenney on June 05, 2017 at 01:43 PM
    Hello,
    Does Form 32415503421138? still show as active?
    Thank you,
    Heather Tenney JD, PHR
    Sr. Human Resource Generalist
    Global Products, Inc.
    ...
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    JotForm Support

    Answered by Jan on June 05, 2017 at 02:56 PM

    This form (https://www.jotform.us/form/32415503421138) belongs to the user (elizguilletgmailcom). It is not under your account which is why you can't see the submissions.

    The form is currently active. I was able to open it in Google Chrome and Mozilla Firefox. Here's a screenshot:

    Hope that helps. Thank you.

  • Profile Image

    Answered by htenney on June 05, 2017 at 03:44 PM
    Hello,
    That individual is no longer with our company. Is there a way to switch the user? Or switch the email address to mine?
    Thank you,
    Heather Tenney JD, PHR
    Sr. Human Resource Generalist
    Global Products, Inc.
    ...
  • Profile Image
    JotForm Support

    Answered by Jan on June 05, 2017 at 05:11 PM

    We can transfer forms from one account to another, however, the request should come from the user account where the form currently belongs to.

    The account's email address is (hr@gpi*.com). You need to have an access to this email address so that you can reset the password of the account.

    You can use the "Forgot Password" tool on the Login page. Here's the link: https://www.jotform.com/login.

    Hope that helps. Thank you.