What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I am not getting notifications when a form has been submitted.

    Asked by RPGRunner on June 05, 2017 at 12:09 PM

    I believe I have set the settings correctly for notifier 1 and notifier 2 under email settings, but when we run a test no information on the form is received by the designated recipients.  I even deleted all notification information and resubmitted it. Same result. Suggestions?

    Page URL:
    http://form.jotform.us/form/40974405850154

    Screenshot
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    JotForm Support

    Answered by Kiran on June 05, 2017 at 01:48 PM

    I have checked the email history log of your account and see that the emails are being sent without any issue. Please see the screenshot below:

    Please check if these emails are being landed in the spam/junk folder. Also, please check the following guide that can help you with troubleshooting email delivery issues.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    Please get back to us if the issue still persists. We will be happy to assist you further.