I am not getting notifications when a form has been submitted.

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    Asked on June 05, 2017 at 12:09 PM

    I believe I have set the settings correctly for notifier 1 and notifier 2 under email settings, but when we run a test no information on the form is received by the designated recipients.  I even deleted all notification information and resubmitted it. Same result. Suggestions?

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    Answered on June 05, 2017 at 01:48 PM

    I have checked the email history log of your account and see that the emails are being sent without any issue. Please see the screenshot below:

    Please check if these emails are being landed in the spam/junk folder. Also, please check the following guide that can help you with troubleshooting email delivery issues.


    Please get back to us if the issue still persists. We will be happy to assist you further.