I am not getting notifications when a form has been submitted.

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    RPGRunner
    Asked on June 05, 2017 at 12:09 PM

    I believe I have set the settings correctly for notifier 1 and notifier 2 under email settings, but when we run a test no information on the form is received by the designated recipients.  I even deleted all notification information and resubmitted it. Same result. Suggestions?

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    Kiran
    Answered on June 05, 2017 at 01:48 PM

    I have checked the email history log of your account and see that the emails are being sent without any issue. Please see the screenshot below:

    Please check if these emails are being landed in the spam/junk folder. Also, please check the following guide that can help you with troubleshooting email delivery issues.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    Please get back to us if the issue still persists. We will be happy to assist you further.