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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Auto response emails

    Asked by nlcreative on June 05, 2017 at 12:14 PM

    Hey, 
    I've recently signed up with Jotform and I really love the features you guys offer.
    I'm having a little trouble with the auto-response feature going to specifically Comcast.net email recipients.
    Seems like it works all the other times but not with Comcast.net email addresses. Is there a solution to this problem already? 

    Page URL:
    https://form.jotform.us/71415805121143

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    JotForm Support

    Answered by BJoanna on June 05, 2017 at 01:56 PM

    Can you please provide us email addresses that are not receiving Autoresponder email, so that we can check in our system if emails were sent or if email addresses are added to the bounce list. 

    Most likely Comcast is not accepting emails that are coming to their servers. 

    You can try to use your own email address as sender email to see if that will resolve the issue with Comcast.net email recipients. 

    How to Setup SMTP for a Form

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    Answered by nlcreative on June 05, 2017 at 03:43 PM
    Ill see if I cant get the settings to utilize the SMTP feature.
    Here are a couple emails that weve had trouble receiving auto responses to.
    Robertcrisler@comcast.net
    Combsie@comcast.net
    Bryan Combs
    Communications Pastor
    NLCHURCH|King County
    425.226.0880 x451
    ...
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    JotForm Support

    Answered by BDAVID on June 05, 2017 at 06:26 PM

    Update us if using the SMTP settings helps.

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    Answered by nlcreative on June 05, 2017 at 06:43 PM
    The us?
    Bryan Combs
    Communications Pastor
    NLCHURCH|King County
    425.226.0880 x451
    ...
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    JotForm Support

    Answered by BDAVID on June 05, 2017 at 09:33 PM

    I meant to say "Update us".