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rmacluanAsked on June 5, 2017 at 12:29 PM
How can I reset the form count showing one response is "unread" when all are read?
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AIDANReplied on June 5, 2017 at 1:50 PM
Could you please point us to the form where you have this incorrectly marked unread submission, so we can inspect and assist you better? Thank you in advance.
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rmacluanReplied on June 5, 2017 at 8:15 PM
Sure. it this one: https://form.jotformpro.com/71346440538961
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Ashwin JotForm SupportReplied on June 6, 2017 at 12:36 AM
Hello rmacluan,
I did check your form's submission page and you do not have any unread submissions but unread flag of 1 is displayed. It seems when the submissions were read, the unread flag was refreshed automatically.
Please note that you can manually mark the submissions as read. Please check the screenshot below:
Thank you!