Form submissions count shows one unread despite me reading all of them

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    rmacluan
    Asked on June 05, 2017 at 12:29 PM

    How can I reset the form count showing one response is "unread" when all are read?

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    AIDAN
    Answered on June 05, 2017 at 01:50 PM

    Could you please point us to the form where you have this incorrectly marked unread submission, so we can inspect and assist you better? Thank you in advance.

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    rmacluan
    Answered on June 05, 2017 at 08:15 PM

    Sure.  it this one: https://form.jotformpro.com/71346440538961

      

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    ashwin_d
    Answered on June 06, 2017 at 12:36 AM

    Hello rmacluan,

    I did check your form's submission page and you do not have any unread submissions but unread flag of 1 is displayed. It seems when the submissions were read, the unread flag was refreshed automatically.

    Please note that you can manually mark the submissions as read. Please check the screenshot below:

     

    Thank you!