What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form submissions count shows one unread despite me reading all of them

    Asked by rmacluan on June 05, 2017 at 12:29 PM

    How can I reset the form count showing one response is "unread" when all are read?

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    JotForm Support

    Answered by AIDAN on June 05, 2017 at 01:50 PM

    Could you please point us to the form where you have this incorrectly marked unread submission, so we can inspect and assist you better? Thank you in advance.

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    Answered by rmacluan on June 05, 2017 at 08:15 PM

    Sure.  it this one: https://form.jotformpro.com/71346440538961


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    JotForm Support

    Answered by ashwin_d on June 06, 2017 at 12:36 AM

    Hello rmacluan,

    I did check your form's submission page and you do not have any unread submissions but unread flag of 1 is displayed. It seems when the submissions were read, the unread flag was refreshed automatically.

    Please note that you can manually mark the submissions as read. Please check the screenshot below:


    Thank you!