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    Email being blocked

    Asked by Margie Asef  on June 05, 2017 at 12:36 PM

    Hi, 

    Our school has been using JotForm for a communications project request and my email is being "blocked" and I do not get a confirmation that the form has been successfully sent through.  
    Can you correct this for projects going through:

    communications@greateratlantachristian.org

     

    I have checked internally and there isn't a glitch on our side.


    Thank you,
    margie Asef

     

    Page URL:
    https://www.greateratlantachristian.org/page/Communications

    Screenshot
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    JotForm Support

    Answered by BJoanna on June 05, 2017 at 02:11 PM

    Form that you provided has 4 recipient email addresses:

    communications@greateratlantachristian.org 

    kwhite@greateratlantachristian.org 

    jdalton@greateratlantachristian.org 

    MLozano@greateratlantachristian.org

    I have checked and last email address is in the bounce list. Our system gave following result:

    MLozano@greateratlantachristian.org is IN the bounce list 

    Reason(s) : smtp; 554 5.7.1 :

    Email notification were sent to other email addresses. You can check email history logs on your account:

    How to View All Your Form Email History

    I have removed that email address from the bounce list.

    You can follow this guide on how to check and remove the email from bounce list.

    And this guides:

    How to setup email alerts to prevent email bouncing related issues.

    Why I am not Receiving Email Notifications?

    Also you should contact your email provider and ask them to Whitelist JotMails IP Addresses.

    Considering that all emails were sent to email address you provided, please check spam, trash and bulk folders and if you find them there please mark them as not spam.

    Let us know if you need further assistance.