- Margie AsefAsked on June 05, 2017 at 12:36 PM
Our school has been using JotForm for a communications project request and my email is being "blocked" and I do not get a confirmation that the form has been successfully sent through.
Can you correct this for projects going through:
I have checked internally and there isn't a glitch on our side.
- JotForm SupportBJoannaAnswered on June 05, 2017 at 02:11 PM
Form that you provided has 4 recipient email addresses:
I have checked and last email address is in the bounce list. Our system gave following result:
MLozano@greateratlantachristian.org is IN the bounce list
Reason(s) : smtp; 554 5.7.1 :
Email notification were sent to other email addresses. You can check email history logs on your account:
I have removed that email address from the bounce list.
You can follow this guide on how to check and remove the email from bounce list.
And this guides:
Also you should contact your email provider and ask them to Whitelist JotMails IP Addresses.
Considering that all emails were sent to email address you provided, please check spam, trash and bulk folders and if you find them there please mark them as not spam.
Let us know if you need further assistance.