- sgambilldesignAsked on June 05, 2017 at 02:20 PM
Hi! Please see attached screenshot. There is some overlapping text on my form when I download a PDF using the "Create PDF Form" option. Also, there is a huge gap between the payment info question and the 'description of merchandise' question (not in screenshot) and it looks like payment info is missing.
Can you please let me know how to correct this?
- JotForm SupportBJoannaAnswered on June 05, 2017 at 03:43 PM
I have tried to create Fillable PfF form, but I was not able to do it. It was stuck on "working..." and form was never created.
Please try to create Fillable PDF form using Fillable PDF Form Creator. If the issue persist there as well, let us know and we will escalate this issue to our developers.
Also please note that payment field will not be shown on Fillable PDF forms, because this is not supported. Widgets and conditional logic will also not work on Fillable PDF forms.
Please check this guide to find more about Fillable PDF forms and type of fields that are available.
Let us know if you need further assistance.
- sgambilldesignAnswered on June 05, 2017 at 04:29 PM
Hi! Thanks for the info on the payment field.
I'm not sure I understand your answer about the PDF form.
When I click "Create PDF form" under the "more" dropdown menu, a fillable PDF is generated and downloaded on my computer. That works just fine. The issue is that some of the text is jumbled and overlapping, as shown in the below image.
What is causing this and how do I address it?
- JotForm SupportBDAVIDAnswered on June 05, 2017 at 07:03 PM
I can confirm that the text is overlapped:
I have forwarded this to our back-end team, you will be notified via this thread when this gets fixed.
- JotForm SupportRoseAnswered on July 18, 2017 at 09:32 AM
We are sorry for this inconvenience.
There might have been so many things which cause this problem. Mainly, if there is any injected CSS or if there is any field shrinked or if the form height does not fit the A4 paper size, the PDF form could have this problem. So, we strongly suggest you to clone your form to make following changes on your form in order to get a PDF without problem.
1. Clone your form
2. Delete your css if you have injected any.
3. Unshrink field if you have already shrinked.
4. Add page break to your form to fit it to A4 paper size. If you have already page break, please try to change page break position.
Please also note that when you add page break to your form or change position of them, there is still a possibility that the same problem will happen again. So, please try several times to get the best fit. Since, the code to download form as PDF seems have conflict if any of the above things exist.
- JotForm SupportRoseAnswered on August 15, 2017 at 09:32 AM
We investigated the issue further and found a solution to fix this problem. I would like to inform you that the label overlapping problem was fixed. You can download your form without any issue after that.
This is one of the pages of your form after download the pdf version of it:
If you have more questions, please feel free to contact us.