What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why is my subscription plan downgraded?

    Asked by heatherwilliamson on June 05, 2017 at 02:27 PM

    Hi! Received a notification that I've used all of my Gigs.  This is impossible.  I just upgraded and paid for the entire year.  Please help.

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    JotForm Support

    Answered by Nik_C on June 05, 2017 at 04:11 PM

    We're sorry for this inconvenience. 

    I checked your account and the issue was with one previous subscription canceled. So that happened as a response from PayPal. But I adjusted your plan now and everything is ok.

    Please let us know if you have any further questions.

    Thank you!