Why is my subscription plan downgraded?

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    heatherwilliamson
    Asked on June 05, 2017 at 02:27 PM

    Hi! Received a notification that I've used all of my Gigs.  This is impossible.  I just upgraded and paid for the entire year.  Please help.

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    Nik_C
    Answered on June 05, 2017 at 04:11 PM

    We're sorry for this inconvenience. 

    I checked your account and the issue was with one previous subscription canceled. So that happened as a response from PayPal. But I adjusted your plan now and everything is ok.

    Please let us know if you have any further questions.

    Thank you!