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Alex PalkoAsked on June 5, 2017 at 2:53 PM
Form changed on my website. It previously said Powered by jotform in small greyscale font. Now it has been replaced by a very large essentially an ad. Please change that back to how it was, or remove it completely. My name is alex palko and my number is 516-736-2295
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David JotForm Support ManagerReplied on June 5, 2017 at 4:52 PM
The JotForm footer is something that has been recently implemented to all free accounts. The option to remove it is only available for paid accounts.
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Alex PalkoReplied on June 5, 2017 at 5:43 PMI am a startup and not in a position to pay for your service. Can you please as a courtesy remove the footer for 30 days while I adjust my website to not include your form if you don’t want me to without the footer.
Or as an alternative, I would be happy to keep your “powered by jotform” on my website, but I cant keep the footer.
Kindest Regards,
Alex Palko, President
alex.palko@pipelineco.com
516.736.2295
www.pipelineco.com
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David JotForm Support ManagerReplied on June 5, 2017 at 6:47 PM
Unfortunately, there is no way for us to remove it. The option becomes available for paid users only.
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Alex PalkoReplied on June 5, 2017 at 7:43 PMIt is an extremely lousy business practice to do that without notifying your users, even your free users. Very very disappointing that you are not offering any type of make good.
Kindest Regards,
Alex Palko, President
alex.palko@pipelineco.com
516.736.2295
www.pipelineco.com
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