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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why was the email address to which the inquiries should be sent, blocked yet again?

    Asked by nixusintl on June 05, 2017 at 03:33 PM

    Why was the email address ( nixus@mindspring.com ) to which the inquiries should be sent, blocked yet again? We cleared all this up following a major blockage from October 2016 to approx. 02/17.

    Page URL:
    www.nixusinternational.com;www.nixusstrongback.com

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    JotForm Support

    Answered by Jan on June 05, 2017 at 06:09 PM

    As of right now, the email address you provided is not on the bounce list. However, I checked the mail logs and I can see that it was on the bounce list before.

    Your form notification is configured correctly. I suggest you add the Sender Email (noreply@jotform.com) to your Contacts or Safe Sender list.

    If the issue keeps on happening, please use your own SMTP as the Sender Email. Here's how: How-to-Setup-SMTP-for-a-Form.

    Please check these guides too:
    Why-I-am-not-Receiving-Email-Notifications
    How-to-Prevent-Email-Bouncing-Related-Issues

    Hope that helps. Thank you.