Why was the email address to which the inquiries should be sent, blocked yet again?

  • nixusintl
    Asked on June 5, 2017 at 3:33 PM

    Why was the email address ( nixus@mindspring.com ) to which the inquiries should be sent, blocked yet again? We cleared all this up following a major blockage from October 2016 to approx. 02/17.

  • Jan
    Replied on June 5, 2017 at 6:09 PM

    As of right now, the email address you provided is not on the bounce list. However, I checked the mail logs and I can see that it was on the bounce list before.

    Why was the email address to which the inquiries should be sent, blocked yet again? Image 1 Screenshot 20

    Your form notification is configured correctly. I suggest you add the Sender Email (noreply@jotform.com) to your Contacts or Safe Sender list.

    If the issue keeps on happening, please use your own SMTP as the Sender Email. Here's how: How-to-Setup-SMTP-for-a-Form.

    Please check these guides too:
    Why-I-am-not-Receiving-Email-Notifications
    How-to-Prevent-Email-Bouncing-Related-Issues

    Hope that helps. Thank you.