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nixusintlAsked on June 5, 2017 at 3:33 PM
Why was the email address ( nixus@mindspring.com ) to which the inquiries should be sent, blocked yet again? We cleared all this up following a major blockage from October 2016 to approx. 02/17.
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JanReplied on June 5, 2017 at 6:09 PM
As of right now, the email address you provided is not on the bounce list. However, I checked the mail logs and I can see that it was on the bounce list before.
Your form notification is configured correctly. I suggest you add the Sender Email (noreply@jotform.com) to your Contacts or Safe Sender list.
If the issue keeps on happening, please use your own SMTP as the Sender Email. Here's how: How-to-Setup-SMTP-for-a-Form.
Please check these guides too:
Why-I-am-not-Receiving-Email-Notifications
How-to-Prevent-Email-Bouncing-Related-IssuesHope that helps. Thank you.