- nixusintlAsked on June 05, 2017 at 03:33 PM
Why was the email address ( firstname.lastname@example.org ) to which the inquiries should be sent, blocked yet again? We cleared all this up following a major blockage from October 2016 to approx. 02/17.
- JotForm SupportJanAnswered on June 05, 2017 at 06:09 PM
As of right now, the email address you provided is not on the bounce list. However, I checked the mail logs and I can see that it was on the bounce list before.
Your form notification is configured correctly. I suggest you add the Sender Email (email@example.com) to your Contacts or Safe Sender list.
If the issue keeps on happening, please use your own SMTP as the Sender Email. Here's how: How-to-Setup-SMTP-for-a-Form.
Hope that helps. Thank you.