What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Please cancel our Bronze membership

    Asked by rhfishin on June 05, 2017 at 03:49 PM

    I contacted Jotform in April to cancel the Bronze membership,

    which is $19 monthly. I received a reply saying that it had been

    canceled, but I noticed a charge of $19 on my May bank statement.

    We are a fishing club and only use Jotform once a year in March

    for online ticket sales for our annual Black Drum fishing tourney.

    Please, cancel the bronze membership and revert the membership

    back to the free starter status.

    Page URL:
    https://form.jotform.com/rhfishin/blackdrum

  • Profile Image
    JotForm Support

    Answered by AIDAN on June 05, 2017 at 06:30 PM

    I have canceled your Bronze membership and reverted your account to the Free status as per your request.

    If you need further assistance please let us know. We will be happy to help. Thank you.