What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How to set the email notification sender address based on form submissions?

    Asked by mikebianchini on June 05, 2017 at 04:29 PM

    Is it possible to make the sender email address the from address they enter on the form instead of noreply@jotform.com ?

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    JotForm Support

    Answered by AIDAN on June 05, 2017 at 06:46 PM

    I apologize for not understanding your request. Could you please provide us with more information such as the form ID or URL, and the specific issue you're having with it, so we can inspect and assist you better?

    Thank you in advance.

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    Answered by mikebianchini on June 05, 2017 at 06:53 PM

    When a new form response sent it currently goes to support@municbid.com and says it's from noreply@jotform.com . Is there a setting that we can change the "from" be from the email address of the sender as opposed to noreply@jotform.com . The reason we need this is because we have support@municbid.com emails forward to our support system and it helps to have the senders email address in the from field.

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    JotForm Support

    Answered by AIDAN on June 05, 2017 at 08:04 PM

    Thank you for providing more information.

    Please note that while it is not possible to have the email addresses of form submitters as the sender in your email notifications, it is possible to set a custom sender address that you own, by following our guide here: https://www.jotform.com/help/238-How-to-Add-a-Custom-Sender-Address-to-an-Email-Alert

    I hope this helps. If you need further assistance please let us know. Thank you.