Not receiving submission emails after form is submitted.

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    Spectrumldla
    Asked on June 05, 2017 at 07:35 PM
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    ashwin_d
    Answered on June 05, 2017 at 11:49 PM

    Hello Spectrumldla,

    I'm sorry for the trouble caused to you.  Do you mean to say that you are not receiving submission emails?

    I did check your form's notification email alert and did not find any issue with that. You have configured it correctly and you should received submission emails without any problem. I also checked our email logs and it seems submission emails are being sent successfully. Please check the logs below:

    [2017-06-05 19:33:19] Submission #3725147998515306240 Form #42732155585155 SENT to Daniel@spectrumlifedesign-la.com from noreply@jotform.com, via SENDMAIL 

    [2017-06-05 19:21:15] Submission #3725140758515640667 Form #42732155585155 SENT to Daniel@spectrumlifedesign-la.com from noreply@jotform.com, via SENDMAIL 

    [2017-06-05 12:40:40] Submission #3724900403611794051 Form #42782157493160 SENT to Daniel@spectrumlifedesign-la.com  from noreply@jotform.com, via SENDMAIL 

    [2017-06-04 17:43:59] Submission #3724218395032023157 Form #42782225564963 SENT to Daniel@spectrumlifedesign-la.com from noreply@jotform.com, via SENDMAIL 

    [2017-06-03 05:31:58] Submission #3722915171316132040 Form #42732155585155 SENT to Daniel@spectrumlifedesign-la.com from noreply@jotform.com, via SENDMAIL 

    Have you checked your SPAM folder already? Please check your spam folder and see if the emails ended up there. I would suggest you to please speak to your email service provider and ask them to whitelist our IP address and domains. The following guide should help you grab the list of IP address:  https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses 

    If the issue persists,  I would suggest you to please use your own email address with SMTP settings to send submission emails. You may like to take a look at the following guide on how to use your own SMTP setting:  https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form 

    Thank you!