What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My forms are disabled when they should be enabled

    Asked by seekfreshaustralia on June 05, 2017 at 07:42 PM

    For some reason my enabled forms are showing as "disabled". How can I enable my forms again so they are working? Can you assist?

    Page URL:
    http://www.seekfresh3.mybigcommerce.com/restaurants/

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    JotForm Support

    Answered by Kiran on June 05, 2017 at 11:47 PM

    I see that the account is auto-suspended by our anti-phishing system which is strict to scan each form to calculate the probability of phishing activities. It is not allowed to create login forms or collect sensitive information like Credit card numbers, etc through JotForm. Such forms are considered as phishing forms and associated accounts are automatically suspended. Please refer to our Terms of usage for more information on phishing.

    I have checked your forms and they are clean and normal. I have activated your account and you should be able to access your forms normally.

    We are sorry for the trouble caused. 

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    Answered by seekfreshaustralia on June 06, 2017 at 12:17 AM

    Thank you for your help.