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    I'm not receiving e-mails from my forms.

    Asked by patpitula on June 05, 2017 at 08:08 PM



    For the past few days I have not been receiving e-mails when people fill out my forms.  I checked the "bounced list" and I was on it.  But I have since removed myself from this list and I'm still not receiving e-mails.  Please help.


    Thank you.

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    JotForm Support

    Answered by Kiran on June 06, 2017 at 12:03 AM

    I have checked all the recipient email addresses in the notification and see that they are not listed in the bounce list. I see that the email notifications are being sent to the addresses without any issue from our end.

    Could you check if the emails are being landed in Spam/junk folders? Also, please check the following guide that can help you with troubleshooting email delivery issues.


    Please get back to us if the issue still persists. We will be happy to take a look again. 

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    Answered by TheDigitalOrchard on June 06, 2017 at 01:07 AM

    Yes definitely check your Junk/Spam folder. That's where we keep receiving ours.