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patpitulaAsked on June 5, 2017 at 8:08 PM
Hello:
For the past few days I have not been receiving e-mails when people fill out my forms. I checked the "bounced list" and I was on it. But I have since removed myself from this list and I'm still not receiving e-mails. Please help.
Thank you.
Page URL: http://abtermpapers.com/pre-order.html -
Kiran Support Team LeadReplied on June 6, 2017 at 12:03 AM
I have checked all the recipient email addresses in the notification and see that they are not listed in the bounce list. I see that the email notifications are being sent to the addresses without any issue from our end.
Could you check if the emails are being landed in Spam/junk folders? Also, please check the following guide that can help you with troubleshooting email delivery issues.
http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues
Please get back to us if the issue still persists. We will be happy to take a look again.
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TheDigitalOrchardReplied on June 6, 2017 at 1:07 AM
Yes definitely check your Junk/Spam folder. That's where we keep receiving ours.