Why required field that is hidden, requesting input.

  • Profile Image
    tc_itpmo
    Asked on June 05, 2017 at 10:55 PM

    Hi Jotform Support,

    In conditions, we did prompt if the field is more than one, it will trigger another page of the form, which most of the fields are required. However, when we put one (1) and click submit, there's an error message as they also needed the required field from the hidden one, to be entered. Also, i have cloned the form to test it. And it still directing to the same error.

    Thus, needed your kind assistance regarding this issue.

    Thank you.

  • Profile Image
    Mike_G
    Answered on June 06, 2017 at 03:03 AM

    I have checked your form (by creating a clone version) and found that the condition you set to hide the second page technically only hides the Page Break to the second page but not the content of the entire second page.

    To fix the issue, you can include the all the fields in the second page to the "action" of the condition above. Or, you can put the second page under a Section Collapse similar to what is shown in the image below

    and update the condition above to include the Section Collapse instead of all the fields in Page 2.

    I hope this helps. If you have any other questions, please feel free to contact us again anytime.

    Thank you.

  • Profile Image
    tc_itpmo
    Answered on June 06, 2017 at 04:40 AM

    Hi Mike_G,

    Appreciate your timely response. It works like a charm now.

    Thank you!