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reviewhelperAsked on June 6, 2017 at 12:44 AM
Here is the form: https://www.reviewhelper.com/svcs-express.html .
In the question, "What service would you like a quote for?", if a user selects "Respond to a specific number of multiple reviews/ postings," and then makes a selection that appears from that choice ("How many reviews")--BUT THEN DECIDES to move to a different option for the original question, I cannot get rid of the section heads. Here's an example:
1) Under "What service would you like a quote for?", select the second option ("Respond to a specific number of multiple reviews/postings")
2) Under the question that appears, "How many reviews," select "4" A bunch of questions will populate for all 4 questions, each one with a section header, e.g., "Tell Us About the 1st Review/ Post," "Tell Us About the 2nd Review/ Post," etc.
3) Now DESELECT the option from the original question ("What service would you like a quote for?") and choose another option--e.g., "Respond to one (1) review/ posting
4) Problem: All the section headers, and only the section headers, from the previous option, remains, e.g., "Tell Us About the 1st Review/ Post," "Tell Us About the 2nd Review/ Post," etc.
I can't figure out how to make these disappear. They should. I even tried disabling the "How Many Reviews" question when the "Respond to a specific number of multiple reviews/ postings" is not selected.
Do you know how I can get rid of these section headers? Thanks much in advance.
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Mike_G JotForm SupportReplied on June 6, 2017 at 3:31 AM
This is because the field "How Many Reviews?" drop-down field remains filled even after it is hidden when the selection from the "What service would you like a quote for?" radio button field is updated/changed.
To fix the issue, you can set the Clear Hidden Field Values option of your form to "Clear on Being Hidden".
Or, you can create a condition that if the "What service would you like a quote for?" radio button field is filled it will clear the "How Many Reviews?" drop-down field.
I hope this helps. If you have any further questions or concerns, please feel free to contact us again anytime.
Thank you.
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reviewhelperReplied on June 6, 2017 at 5:43 PMThanks so much. I was looking for both kinds of solutions and just
couldn't find them.
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