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    Using conditional logic, how do I make section headers disappear when a user backtracks/?

    Asked by reviewhelper on June 06, 2017 at 12:44 AM

    Here is the form:  https://www.reviewhelper.com/svcs-express.html . 

    In the question, "What service would you like a quote for?", if a user selects "Respond to a specific number of multiple reviews/ postings," and then makes a selection that appears from that choice ("How many reviews")--BUT THEN DECIDES to move to a different option for the original question, I cannot get rid of the section heads. Here's an example:

     

    1) Under "What service would you like a quote for?", select the second option ("Respond to a specific number of multiple reviews/postings")

    2) Under the question that appears,  "How many reviews," select "4" A bunch of questions will populate for all 4 questions, each one with a section header, e.g., "Tell Us About the 1st Review/ Post," "Tell Us About the 2nd Review/ Post," etc. 

    3) Now DESELECT the option  from the original question ("What service would you like a quote for?") and choose another option--e.g., "Respond to one (1) review/ posting

    4) Problem:  All the section headers, and only the section headers, from the previous option, remains, e.g., "Tell Us About the 1st Review/ Post," "Tell Us About the 2nd Review/ Post," etc. 

    I can't figure out how to make these disappear. They should. I even tried disabling the "How Many Reviews" question when the "Respond to a specific number of multiple reviews/ postings" is not selected.

    Do you know how I can get rid of these section headers? Thanks much in advance. 

    Page URL:
    https://www.reviewhelper.com/svcs-express.html

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    JotForm Support

    Answered by Mike_G on June 06, 2017 at 03:31 AM

    This is because the field "How Many Reviews?" drop-down field remains filled even after it is hidden when the selection from the "What service would you like a quote for?" radio button field is updated/changed.

    To fix the issue, you can set the Clear Hidden Field Values option of your form to "Clear on Being Hidden".

    Or, you can create a condition that if the "What service would you like a quote for?" radio button field is filled it will clear the "How Many Reviews?" drop-down field.

    I hope this helps. If you have any further questions or concerns, please feel free to contact us again anytime.

    Thank you.

  • Profile Image

    Answered by reviewhelper on June 06, 2017 at 05:43 PM
    Thanks so much. I was looking for both kinds of solutions and just
    couldn't find them.
    ...