Why I'm not receiving invoices?

  • omatuska
    Asked on June 6, 2017 at 5:42 AM

    I checked my account setting and also my spam folder and I am not receiving invoices by email. Can you please fix this?

  • Helen
    Replied on June 6, 2017 at 7:18 AM

    Hello,

    Thank you for contacting us.

    You can check your invoices in your JotForm account. Please follow these steps:

    1. Log in to your account.

    2. Go to your Billing page: https://www.jotform.com/myaccount/billing

    3. Scroll down and click the View button in the Invoices section. 

    Why Im not receiving invoices? Image 1 Screenshot 20

    Also, here is a guide helps to you: https://www.jotform.com/help/329-How-to-Check-Invoices

    I hope it helps to you. Please let us know if you need any further assistance.

  • omatuska
    Replied on June 6, 2017 at 7:51 AM

    Thank you for your answer. Can I receive invoices by email?

  • amy
    Replied on June 6, 2017 at 9:20 AM

    Hi,

    Unfortunately, we have no option for this request. We don't send invoices by email. The only way to check your invoices is like as my colleague has mentioned. 

    Thank you.

    Regards.