What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why I'm not receiving invoices?

    Asked by omatuska on June 06, 2017 at 05:42 AM

    I checked my account setting and also my spam folder and I am not receiving invoices by email. Can you please fix this?

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    JotForm Developer

    Answered by Helen on June 06, 2017 at 07:18 AM


    Thank you for contacting us.

    You can check your invoices in your JotForm account. Please follow these steps:

    1. Log in to your account.

    2. Go to your Billing page: https://www.jotform.com/myaccount/billing

    3. Scroll down and click the View button in the Invoices section. 

    Also, here is a guide helps to you: https://www.jotform.com/help/329-How-to-Check-Invoices

    I hope it helps to you. Please let us know if you need any further assistance.

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    Answered by omatuska on June 06, 2017 at 07:51 AM

    Thank you for your answer. Can I receive invoices by email?

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    JotForm Support

    Answered by amy on June 06, 2017 at 09:20 AM


    Unfortunately, we have no option for this request. We don't send invoices by email. The only way to check your invoices is like as my colleague has mentioned. 

    Thank you.