Why I'm not receiving invoices?

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    Asked on June 06, 2017 at 05:42 AM

    I checked my account setting and also my spam folder and I am not receiving invoices by email. Can you please fix this?

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    Answered on June 06, 2017 at 07:18 AM


    Thank you for contacting us.

    You can check your invoices in your JotForm account. Please follow these steps:

    1. Log in to your account.

    2. Go to your Billing page: https://www.jotform.com/myaccount/billing

    3. Scroll down and click the View button in the Invoices section. 

    Also, here is a guide helps to you: https://www.jotform.com/help/329-How-to-Check-Invoices

    I hope it helps to you. Please let us know if you need any further assistance.

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    Answered on June 06, 2017 at 07:51 AM

    Thank you for your answer. Can I receive invoices by email?

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    Answered on June 06, 2017 at 09:20 AM


    Unfortunately, we have no option for this request. We don't send invoices by email. The only way to check your invoices is like as my colleague has mentioned. 

    Thank you.