What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why my e-mail address in your bounce list?

    Asked by CanalAutomacao on June 06, 2017 at 07:42 AM

    Bom dia, Gostara de ajuda pois está aparecendo a seguinte mensagem de erro. 



  • Profile Image
    JotForm Developer

    Answered by Helen on June 06, 2017 at 09:11 AM


    Thank you for contacting us.

    You have seen this message because your e-mail address that you have a user for your JotForm account is in our Bounce List. As you can see below screenshot:

    I have removed your e-mail from our Bounce List, you can receive your notification e-mails now. You may have a look at them to learn how to prevent e-mail bouncing issues and how to remove your e-mail from bounce list if it is in. 



    In addition to this, if the issue continues or if you If you do not want our email addresses noreply@jotform.com or noreply@formresponse.com to be set up as the Sender E-mail, then you can use your own mail servers as the sender address. In order yo use your own mail server, you will need to setup SMTP sender on form. The bounce messages will be processed by your mail server, in this case, so the email addresses will not be added to our bounce list. Here's a guide with further details about this option: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form 

    If you have any other questions or issue, please do not hesitate to contact us.