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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Collecting Credit Card Information

    Asked by Box5Events on June 06, 2017 at 08:29 AM

    How can I collect credit card information through the form without processing payment?

     

    I am doing something where the people need to send me they CC info and then I have to fill it out for them on another website.  They CC# will not be kept on file.

     

    Thanks,

     

    Aaron

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    JotForm Support

    Answered by AIDAN on June 06, 2017 at 09:43 AM

    Please note that we do not allow collecting credit card information because it's considered a phishing activity, which violates our terms of use. Card number, expiration date, security codes and card holder name are considered critical information. The only services allowed to collect such data are those that are DSS/PCI certified.

    In light of this, we accept only the following options:

    1. Integrating your form with any of our Payment integrations: https://www.jotform.com/help/323-Mastering-Payment-Form-Integrations-with-JotForm

    2. You can take advantage of a feature inside of most of our payment integrations called "Authorization Only" which allows you to collect payments manually at a later time. Here is a more detailed guide on how to do this: https://www.jotform.com/help/292-How-to-Enable-Payment-Authorization

     

    I hope this helps. If you need further assistance please let us know. Thank you.