We are unable to display Facebook embedded form from chrome browser on a smartphone

  • webleadercommunication
    Asked on June 6, 2017 at 8:59 AM

    Hello

    We are testing jotform on our facebook page. We plan to upgrade to pro version.

     

    However, we got error FB message while clicking on the form tab (called "Test d'éligibilité"), from chrome app on smartphone.  That works from computer. Please see attached file

     

    thnx in adv

    Jotform Thread 1164627 Screenshot
    Page URL: https://www.facebook.com/Isoler-sa-maison-1264474796923811/
  • AIDAN
    Replied on June 6, 2017 at 10:07 AM

    Please note that this behavior is expected because page tab apps are not supported on mobile devices by Facebook's platform.

    We have mentioned this in the "1. The page tab does not appear on mobile devices?" part of our FAQ section in our guide on how to add a form to Facebook here: https://www.jotform.com/help/82-Adding-a-form-to-Facebook-Custom-iFrame-App-

    I hope this helps. If you need further assistance please let us know. Thank you.