We are unable to display Facebook embedded form from chrome browser on a smartphone

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    Asked on June 06, 2017 at 08:59 AM


    We are testing jotform on our facebook page. We plan to upgrade to pro version.


    However, we got error FB message while clicking on the form tab (called "Test d'éligibilité"), from chrome app on smartphone.  That works from computer. Please see attached file


    thnx in adv

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    Answered on June 06, 2017 at 10:07 AM

    Please note that this behavior is expected because page tab apps are not supported on mobile devices by Facebook's platform.

    We have mentioned this in the "1. The page tab does not appear on mobile devices?" part of our FAQ section in our guide on how to add a form to Facebook here: https://www.jotform.com/help/82-Adding-a-form-to-Facebook-Custom-iFrame-App-

    I hope this helps. If you need further assistance please let us know. Thank you.