Unsubscribe Email: still getting emails after being added to the unsubscribe list.

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    jesszoda
    Asked on June 06, 2017 at 10:49 AM

    I have tried SEVERAL times to unsubscribe from your emails but I keep getting them. Can you please fix this??

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    ashwin_d
    Answered on June 06, 2017 at 11:46 AM

    Hello jesszoda,

    Upon your request, I have gone ahead and unsubscribed your email address from announcement list. Please check the screenshot below:

    You will not longer receive any promotional emails form us.

    Thank you!

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    jesszoda
    Answered on June 07, 2017 at 10:43 AM
    Great! So why am I still getting email from you? (See screenshot - email
    just received about 15 minutes ago.)
    Thanks for your help.
    *Jessica Sanchez*
    President & Web Designer
    Zoda Design
    (810) 309-0255
    jessica@zodadesign.com
    ...
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    BDAVID
    Answered on June 07, 2017 at 11:59 AM

    The screenshot was not posted, please load the link of this thread in your browser: https://www.jotform.com/answers/1164743 

    Then upload the screenshot: 

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    jesszoda
    Answered on June 07, 2017 at 12:06 PM

    Interesting, I guess email replies don't work... Anyhow, this is the email I received after you unsubscribed me.

     

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    BDAVID
    Answered on June 07, 2017 at 12:42 PM

    That's odd, your email address "jessica@zodadesign.com" is in the unsubscribe list already. Probably that message was already scheduled to be sent before unsubscribing your email. You should not longer receive any other email.

    Let us know if you need anything else.

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    jesszoda
    Answered on June 08, 2017 at 10:20 AM

    Received another one today. I think your system is broken.

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    BDAVID
    Answered on June 08, 2017 at 11:32 AM

    Thanks for letting us know, I have reported this to our developers. You will be notified via this thread when this gets fixed.

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    deniz
    Answered on June 12, 2017 at 02:32 AM

    Hi,

    We are sorry for the inconvenience caused. The problem is resolved now.

    Thank you for your understanding.