What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Unsubscribe Email: still getting emails after being added to the unsubscribe list.

    Asked by jesszoda on June 06, 2017 at 10:49 AM

    I have tried SEVERAL times to unsubscribe from your emails but I keep getting them. Can you please fix this??

  • Profile Image
    JotForm Support

    Answered by ashwin_d on June 06, 2017 at 11:46 AM

    Hello jesszoda,

    Upon your request, I have gone ahead and unsubscribed your email address from announcement list. Please check the screenshot below:

    You will not longer receive any promotional emails form us.

    Thank you!

  • Profile Image

    Answered by jesszoda on June 07, 2017 at 10:43 AM
    Great! So why am I still getting email from you? (See screenshot - email
    just received about 15 minutes ago.)
    Thanks for your help.
    *Jessica Sanchez*
    President & Web Designer
    Zoda Design
    (810) 309-0255
    jessica@zodadesign.com
    ...
  • Profile Image
    JotForm Support

    Answered by BDAVID on June 07, 2017 at 11:59 AM

    The screenshot was not posted, please load the link of this thread in your browser: https://www.jotform.com/answers/1164743 

    Then upload the screenshot: 

  • Profile Image

    Answered by jesszoda on June 07, 2017 at 12:06 PM

    Interesting, I guess email replies don't work... Anyhow, this is the email I received after you unsubscribed me.

     

  • Profile Image
    JotForm Support

    Answered by BDAVID on June 07, 2017 at 12:42 PM

    That's odd, your email address "jessica@zodadesign.com" is in the unsubscribe list already. Probably that message was already scheduled to be sent before unsubscribing your email. You should not longer receive any other email.

    Let us know if you need anything else.

  • Profile Image

    Answered by jesszoda on June 08, 2017 at 10:20 AM

    Received another one today. I think your system is broken.

  • Profile Image
    JotForm Support

    Answered by BDAVID on June 08, 2017 at 11:32 AM

    Thanks for letting us know, I have reported this to our developers. You will be notified via this thread when this gets fixed.

  • Profile Image
    JotForm Developer

    Answered by deniz on June 12, 2017 at 02:32 AM

    Hi,

    We are sorry for the inconvenience caused. The problem is resolved now.

    Thank you for your understanding.