What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How can I integrate a cancellation option for user?

    Asked by oreland on June 06, 2017 at 01:15 PM

    hello, I'm using your simple registration form template and was wondering if there is an available option for the user to cancel their registration after they have submitted the form. And also if there is a way I can be notified of the cancelation. Thank you!

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    JotForm Support

    Answered by david on June 06, 2017 at 02:25 PM

    You could add a section to the form for cancellation details.  Then, add an edit submission link to the autoresponder email:

    https://www.jotform.com/help/40-How-to-Let-Users-Update-Their-Form-Submissions-at-a-Later-Date

    In the settings for both your notification and autoresponder email, make sure that "Send on edit" is enabled:

    That way, if any edits are made to the submission both you and the user will receive a confirmation when the edit is submitted.