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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Disable form encryption

    Asked by Tribbey on June 06, 2017 at 01:31 PM

    Greetings,

     

    I activated the private key. However, I cannot open my forms on another computer. I don't have the other computer. I need help removing this feature. I am unable to locate how to remove this.

     

    Thank you.

  • Profile Image

    Answered by Sven on June 06, 2017 at 02:17 PM

    Hi, 

    You can disable form encryption by clicking on SETTINGS > FORM SETTINGS > and scroll down to find "Encrypt form data" and set that to NO.

    However, please note that by disabling the form encryption, you will not be able to retrieve the data that was submitted when the form was encryption without the key.

     

    Thank you!