What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    quota messages

    Asked by Parkwood on July 26, 2012 at 08:56 AM

    Hi -- I was told that you were removing the over quota error for my account.  Like I mentioned, I never wanted SSL forms, never checked the box, and still it defaulted to SSL.  When I found out the JotForm error, I fixed my site to only accept non-secure forms.

    I was told that the quota problem was resolved from your end too, but I still got about 30 e-mails yesterday (see below).

    I don't want my account to be disabled while I'm building this website.  My employers wouldn't be too happy.

    Thanks for your help,

    Michael

    Dear Parkwood, 


    You have currently reached the limits of your account. Your forms will be disabled Thursday at 12pm EST. Free accounts are limited to 10 SSL submissions per month. 

    Upgrade your account today to continue using JotForm; receive submissions, collect payments from your users and have more upload space. Upgrading is quick and easy:
    http://www.jotform.com/upgrade?username=Parkwood

    Thanks for using JotForm, 

    JotForm Team
    http://www.jotform.com/

  • Profile Image

    Answered by pinoytech on July 26, 2012 at 09:06 AM

    Hi,

    Upon checking your account, I found that your account already reach SSL secure submission. May I ask if your form is already embedded into your website? If yes, can you please provide us your website URL were you embedded your form code.

    Thank you and sorry for the inconvenience that may have caused. 

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    Answered by Parkwood on July 26, 2012 at 10:25 AM

    I submitted the original problem yesterday.  When you click the "Google Sites" button under integration and embed the form that way, it defaulted to SSL.  

    I wasn't aware of the jotform error until I had received 15 submissions.  I asked the support person to clear out the excess and I ended up framing my non-secure form to make it work on Google Sites.

    This is a jotform error with Google Sites -- only SSLs are submitted, even when you don't select SSLs in the first place.

    Now I'm not over quota, but am still getting the messages.  Can one more SSL submission be deleted so I'm at 9 and won't get the error message.

    Please see my submission from yesterday.

    Thanks,

    Michael

    https://sites.google.com/site/parkwoodhomeownerstwo/pets/pet-registry

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    JotForm Support

    Answered by NeilVicente on July 26, 2012 at 11:15 AM

    @Parkwood

    Your account's SSL limit was reset by one of our colleagues last July 24. I don't understand how it has accumulated to a total of 19 if you are now using a non-SSL version of the form on your site.

    As I am not able to view your Google Site, I cannot confirm whether you're using the non-SSL version.

    Still, I am giving you the benefit of the doubt. Your account's SSL submits is now back to zero. However, I have to warn you that this will be the last time we will reset your account's SSL limits.

  • Profile Image

    Answered by pinoytech on July 26, 2012 at 11:17 AM

    Hi,

    You can try this alternative way to put a non-SSL form to the Google Sites using 3rd party Embed Gadget.

    1. Go to your site.

    2. Switch to Edit mode

    3. Open "Insert Menu" Select "More Gadgets" at the bottom.

    4. Select "Embed Gadget"

    5. Put your form iFrame embedding code, adjust the gadget width and height, then press OK.

     

    Hope you find this helpful.

    Thank you!