We are getting duplicate submissions in multiple occasions

  • Profile Image
    skinnytrans
    Asked on June 06, 2017 at 03:54 PM

    Dear Jotform staff,

    We recently have double submissions in multiple occasions. The submissions are identical and reportedly not double clicks or anything. 

    Could you please provide some advice what could cause this? It causes confusion and extra work to clarify each case.

    Form: https://form.jotformeu.com/jsform/63492001524346

     

    Thanks for your help in advance,

     

    Skinnytrans

  • Profile Image
    Kiran
    Answered on June 06, 2017 at 05:09 PM

    Generally, the double submissions happen when the Thank you page is refreshed after submitting the form. Is the form embedded on any of your web pages? If so, please share the web page URL so that we can take a look and try to replicate the issue. This would help us to investigate the issue further and provide you with necessary assistance.

    Thanks!

  • Profile Image
    skinnytrans
    Answered on June 07, 2017 at 06:48 AM

    Thanks for returning back to me Kiran,

     

    The website we use the form on is multilanguage (2 html page: for English and for Hungarian) and the one below is the English one (they are identical). Both pages have the same form embedded.

    http://skinnytrans.ie/order_En.html

     

  • Profile Image
    seth
    Answered on June 07, 2017 at 09:07 AM

    Hello,

    I checked the submission dates of the form with the Id: "63492001524346". I can't see any duplicated submissions since all of the submissions have different submission dates.

    If this issue happens again please don't delete the duplicated submissions in order to prove the issue.

    I sent a test submission and can't replicate the issue.

    Please turn back to us if the issue happens again.

    Thank you.

  • Profile Image
    Welvin
    Answered on June 07, 2017 at 12:28 PM

    I suspect the users are experiencing a conflict in the page considering that the form is embedded using our default embed script. I would suggest re-embedding the form using our iframe method:

    https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    Since the form is placed inside an iframe, it won't cause any conflict in the page. Please try it and let us know if the issue persists.

  • Profile Image
    skinnytrans
    Answered on June 07, 2017 at 12:56 PM

    Hi Welvin,

    I embedded it with iFrame. I report back in a week or so.