Error opening page with Dynamic Qr code

  • padretojo
    Asked on June 6, 2017 at 3:57 PM

    Hi!

    When i put a dynamic qr code on a form, the browser presents a page with this message below:

    "Secure connection failed

    An error occurred while connecting to form.jotformeu.com. SSL received a record that exceeded the maximum allowed size. Error Code:     SSL_ERROR_RX_RECORD_TOO_LONG"

    How can we solve this issue?

    Thanks,

    António

  • Kevin Support Team Lead
    Replied on June 6, 2017 at 5:41 PM

    I have tested one of the forms you have with the Dynamic QR Code widget and I can see it works fine: 

    Error opening page with Dynamic Qr code Image 1 Screenshot 20

    Does the error happens when you load the direct link to your form or have you embedded it in a webpage? 

    Please, try updating the widget and in case that does not help, you could completely delete it and add it once again to your form.

    Here's also a demo form you may take a look on, see if the same error happens: https://form.jotformpro.com/61108774602958 

    Let us know how it goes. 

  • padretojo
    Replied on June 8, 2017 at 5:19 AM

    Hi!

    Yes, i can now view the page.

    Also that are an other problem. The dynamic code dont accept some letters: ç, á, à ecc, in Portuguease language.

    Is there a solution?

    Thanks!

    António

  • Nik_C
    Replied on June 8, 2017 at 6:29 AM

    I opened a new thread for your last question and we'll attend it here: https://www.jotform.com/answers/1167168

    Thank you!