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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Error opening page with Dynamic Qr code

    Asked by padretojo on June 06, 2017 at 03:57 PM

    Hi!

    When i put a dynamic qr code on a form, the browser presents a page with this message below:

    "Secure connection failed

    An error occurred while connecting to form.jotformeu.com. SSL received a record that exceeded the maximum allowed size. Error Code:
    SSL_ERROR_RX_RECORD_TOO_LONG"

    How can we solve this issue?

    Thanks,

    António

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    JotForm Support

    Answered by Kevin_G on June 06, 2017 at 05:41 PM

    I have tested one of the forms you have with the Dynamic QR Code widget and I can see it works fine: 

    Does the error happens when you load the direct link to your form or have you embedded it in a webpage? 

    Please, try updating the widget and in case that does not help, you could completely delete it and add it once again to your form.

    Here's also a demo form you may take a look on, see if the same error happens: https://form.jotformpro.com/61108774602958 

    Let us know how it goes. 

  • Profile Image

    Answered by padretojo on June 08, 2017 at 05:19 AM

    Hi!

    Yes, i can now view the page.

    Also that are an other problem. The dynamic code dont accept some letters: ç, á, à ecc, in Portuguease language.

    Is there a solution?

    Thanks!

    António

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    JotForm Support

    Answered by Nik_C on June 08, 2017 at 06:29 AM

    I opened a new thread for your last question and we'll attend it here: https://www.jotform.com/answers/1167168

    Thank you!