Why my form is stuck on "please wait" on submitting?

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    ravirambujoo
    Asked on June 07, 2017 at 01:46 AM

    Dear Sir/Madam,

     

    My latest order form is once again stuck on "please wait". It was working properly as I was receiving some orders, and just suddenly it stops working again. Can you please resolve this matter at your end, as I am expecting many orders today.

     

    Reagrds

     

     

    Ravi

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    Nik_C
    Answered on June 07, 2017 at 04:37 AM

    Could you please provide the Form URL and website URL where the form is embedded (if it is) so we can check this issue for you?

    We'll wait for your response.

    Thank you!

  • Profile Image
    Ravi
    Answered on June 07, 2017 at 05:09 AM

    My website is www.farmbasket.mu

     

    Regards

     

    Ravi.

  • Profile Image
    Nik_C
    Answered on June 07, 2017 at 06:31 AM

    Thank you for additional information.

    Could you please point us where the form is embedded in your website since the forms I saw weren't the JotForm forms?

    Thank you!

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    ravirambujoo
    Answered on June 07, 2017 at 07:40 AM

    Go on the front page. Under recent posts you will find the link to the order form.

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    Nik_C
    Answered on June 07, 2017 at 08:56 AM

    Thank you for additional information.

    I tested your form and I was able to replicate the problem. Also, I saw several errors in Browser console when testing, could you please try re-embedding your form by using the iFrame embed code below:

    <iframe id="JotFormIFrame-71518763918568" onload="window.parent.scrollTo(0,0)" allowtransparency="true" src="https://form.myjotform.com/71518763918568" frameborder="0" style="width:100%; height:0px; border:none;" scrolling="no"> </iframe>

    Please let us know if that solved the problem.

    Thank you!