What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why my form is stuck on "please wait" on submitting?

    Asked by ravirambujoo on June 07, 2017 at 01:46 AM

    Dear Sir/Madam,

     

    My latest order form is once again stuck on "please wait". It was working properly as I was receiving some orders, and just suddenly it stops working again. Can you please resolve this matter at your end, as I am expecting many orders today.

     

    Reagrds

     

     

    Ravi

  • Profile Image
    JotForm Support

    Answered by Nik_C on June 07, 2017 at 04:37 AM

    Could you please provide the Form URL and website URL where the form is embedded (if it is) so we can check this issue for you?

    We'll wait for your response.

    Thank you!

  • Profile Image

    Answered by Ravi on June 07, 2017 at 05:09 AM

    My website is www.farmbasket.mu

     

    Regards

     

    Ravi.

  • Profile Image
    JotForm Support

    Answered by Nik_C on June 07, 2017 at 06:31 AM

    Thank you for additional information.

    Could you please point us where the form is embedded in your website since the forms I saw weren't the JotForm forms?

    Thank you!

  • Profile Image

    Answered by ravirambujoo on June 07, 2017 at 07:40 AM

    Go on the front page. Under recent posts you will find the link to the order form.

  • Profile Image
    JotForm Support

    Answered by Nik_C on June 07, 2017 at 08:56 AM

    Thank you for additional information.

    I tested your form and I was able to replicate the problem. Also, I saw several errors in Browser console when testing, could you please try re-embedding your form by using the iFrame embed code below:

    <iframe id="JotFormIFrame-71518763918568" onload="window.parent.scrollTo(0,0)" allowtransparency="true" src="https://form.myjotform.com/71518763918568" frameborder="0" style="width:100%; height:0px; border:none;" scrolling="no"> </iframe>

    Please let us know if that solved the problem.

    Thank you!