Why my form is stuck on "please wait" on submitting?

  • ravirambujoo
    Asked on June 7, 2017 at 1:46 AM

    Dear Sir/Madam,

     

    My latest order form is once again stuck on "please wait". It was working properly as I was receiving some orders, and just suddenly it stops working again. Can you please resolve this matter at your end, as I am expecting many orders today.

     

    Reagrds

     

     

    Ravi

  • Nik_C
    Replied on June 7, 2017 at 4:37 AM

    Could you please provide the Form URL and website URL where the form is embedded (if it is) so we can check this issue for you?

    We'll wait for your response.

    Thank you!

  • Ravi
    Replied on June 7, 2017 at 5:09 AM

    My website is www.farmbasket.mu

     

    Regards

     

    Ravi.

  • Nik_C
    Replied on June 7, 2017 at 6:31 AM

    Thank you for additional information.

    Could you please point us where the form is embedded in your website since the forms I saw weren't the JotForm forms?

    Thank you!

  • ravirambujoo
    Replied on June 7, 2017 at 7:40 AM

    Go on the front page. Under recent posts you will find the link to the order form.

  • Nik_C
    Replied on June 7, 2017 at 8:56 AM

    Thank you for additional information.

    I tested your form and I was able to replicate the problem. Also, I saw several errors in Browser console when testing, could you please try re-embedding your form by using the iFrame embed code below:

    <iframe id="JotFormIFrame-71518763918568" onDISABLEDload="window.parent.scrollTo(0,0)" allowtransparency="true" src="https://form.myjotform.com/71518763918568" frameborder="0" style="width:100%; height:0px; border:none;" scrolling="no"> </iframe>

    Please let us know if that solved the problem.

    Thank you!