What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How to add prepopulated data in email alert?

    Asked by flankstudio on June 07, 2017 at 04:50 AM

    when a form is submitted can th email reply automatically contain a unique password that it retrieves from a repopulated list in jotform?

    When I get a user request I want to be able to return in the email a unique password and logon name. Does Jotform have this capability?

     

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    JotForm Support

    Answered by ashwin_d on June 07, 2017 at 07:54 AM

    Hello flankstudio,

    I am not sure if I have understood your question correctly. Can you please let us know which form field you are prepopulating in form?

    Please note that when you prepopulate a form field and then form is submitted, the prepopulated value is also saved in submission and should be displayed in the submission emails. Please ensure that field is included in notification email template. If the field is not being displayed in submission email that means you have edited your email template. If you edit email template of form, it becomes dirty and changes made to your form will not reflect in email template. The best way to solve this problem is to delete the existing email alert and add a new one. A new email alert will always include all the questions of your form. The following guides should help you:

    Delete email alert: https://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder

    Add new email alert: https://www.jotform.com/help/25-Setting-Up-Email-Notifications 

    Hope this helps.

    Do get back to us if you have any questions or you meant to ask something else.

    Thank you!

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    JotForm Support

    Answered by ashwin_d on June 07, 2017 at 07:57 AM

    Hello flankstudio,

    If you mean to say that you want to get the username & password form any external source or previous submission data and include it in submission emails, unfortunately it is not possible to achieve your requirement.

    Thank you!

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    Answered by flankstudio on June 07, 2017 at 08:24 AM

    thank you for clarifying that it was the latter I required