What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why am I not receiving emails or notifications from Jotform?

    Asked by Sarah on July 26, 2012 at 11:24 AM

    I need to reset my password and I still haven't received an email from Jot form to instruct me to reset my password.

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    Answered by pinoytech on July 26, 2012 at 11:32 AM


    I have remove your email address in our bounce list and it should be work fine by now.

    Here's the reason:

    Reason(s) : 5.3.0 - Other mail system problem 554-'Email rejected due to security polic=ies - MCSpamSignature.sa.29.2 - http://www.mimecast.com/knowledgebase/KBID1=0473.htm#554'

    If you need further assistance, feel free to contact us anytime.

    Thank you!