Why am I not receiving emails or notifications from Jotform?

  • Profile Image
    Sarah
    Asked on July 26, 2012 at 11:24 AM

    I need to reset my password and I still haven't received an email from Jot form to instruct me to reset my password.

  • Profile Image
    pinoytech
    Answered on July 26, 2012 at 11:32 AM

    Hi,

    I have remove your email address in our bounce list and it should be work fine by now.

    Here's the reason:

    Reason(s) : 5.3.0 - Other mail system problem 554-'Email rejected due to security polic=ies - MCSpamSignature.sa.29.2 - http://www.mimecast.com/knowledgebase/KBID1=0473.htm#554'

    If you need further assistance, feel free to contact us anytime.

    Thank you!