What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Lightbox Form: the whole form disappears as soon as you click an input field

    Asked by antdevine on June 07, 2017 at 09:04 AM

    My site: http://dev-asahi.pantheonsite.io/  when you are on an ipad or iphone if you click one of the blue buttons that say Join the Business it is using your lightbox form code, if you click in one of the input fields the form dissapears.  It works ok on Android, how can this be fixed for IOS? I have to get the site live tomorrow so really need a quick fix.

     

    Thank you

    Page URL:
    http://dev-asahi.pantheonsite.io/

  • Profile Image
    JotForm Support

    Answered by Welvin on June 07, 2017 at 10:47 AM

    I can replicate this problem on iPhone 6S. The whole input disappears when you click on it. It goes back to its default view as soon as you proceed to the next field. Let me create a ticket about this. If there are updates, you should know it through this thread.

  • Profile Image

    Answered by antdevine on June 07, 2017 at 10:48 AM

    thank you for your help