What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I am locked out of my account

    Asked by Teresa  on June 07, 2017 at 09:22 AM

    When I try to login to my account it says "Log-in failed - SUSPENDED"

  • Profile Image
    JotForm Support

    Answered by Welvin on June 07, 2017 at 11:04 AM

    One of your forms has been created to collect credit card information using our plain text fields. Please note that we do not allow such form. We consider it as phishing which is against our Terms of Use (http://www.jotform.com/terms/). I have reactivated your account, but please refrain from adding the same fields again.

    If you want to collect a payment at a later date, you may consider using our payment integration such as Paypal and enable payment authorization.

    https://www.jotform.com/help/292-How-to-Enable-Payment-Authorization