I am locked out of my account

  • Profile Image
    Teresa 
    Asked on June 07, 2017 at 09:22 AM

    When I try to login to my account it says "Log-in failed - SUSPENDED"

  • Profile Image
    Welvin
    Answered on June 07, 2017 at 11:04 AM

    One of your forms has been created to collect credit card information using our plain text fields. Please note that we do not allow such form. We consider it as phishing which is against our Terms of Use (http://www.jotform.com/terms/). I have reactivated your account, but please refrain from adding the same fields again.

    If you want to collect a payment at a later date, you may consider using our payment integration such as Paypal and enable payment authorization.

    https://www.jotform.com/help/292-How-to-Enable-Payment-Authorization