What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How can I send a conditional email to edit one question that does not show up until the respondent receives that email?

    Asked by Jenaelise on June 07, 2017 at 09:34 AM

    If the respondent selects a particular multiple choice option on the original survey, then I would like them to receive an email upon submission of the form asking them to fill out one question (because they have to approve the contract upon completion of the work in this case).

  • Profile Image
    JotForm Support

    Answered by Welvin on June 07, 2017 at 11:31 AM

    This guide should help you configure the conditional logic email: https://www.jotform.com/help/167-How-to-send-to-a-specific-email-address-based-on-a-selection.

    Note that you need to create the email template and add your instruction there about the other field. Also, is this case, you need to add the Edit Link in the email template so they users can edit and re-submit their entry. To add the edit link, follow this guide: https://www.jotform.com/help/40-How-to-Let-Users-Update-Their-Form-Submissions-at-a-Later-Date

    Let us know if you need further assistance.