What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Receiving emails even when email address is in the unsubscribe list.

    Asked by InternationalInternships on June 07, 2017 at 10:21 AM

    Hi, I recently signed up for the free version of Jotform and since then I have "unsubscribed" from the "onboarding emails list" about 5 times and each time I continue to receive emails. Can you please remove me from ALL future emails from Jotform? 

    Thank you. 

    Frida

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    JotForm Support

    Answered by Welvin on June 07, 2017 at 11:42 AM

    Our apologies. I have just removed you from our list. Please let us know if you continue to receive an email newsletter from us so we can investigate further. Please note that your forms will still send you an email, not unless you have deleted the email alerts.

    To delete the notification, please follow this guide: https://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder

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    Answered by InternationalInternships on June 08, 2017 at 07:01 PM

    Hi, I am still receiving emails! Can you please try again??

    Thanks, 

    Frida

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    JotForm Support

    Answered by Welvin on June 08, 2017 at 07:14 PM

    I just checked your email address, you are already on the unsubscribe list. What is the email message that you received? Please send it to support@jotform.com and inform me here after. Or, simply click the unsubscribe link in the email. There should a link in the email to unsubscribe. 

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    Answered by InternationalInternships on June 08, 2017 at 07:19 PM

    I've just sent it. I've followed the 'unsubscribe' link multiple times in other emails and it hasn't worked. 

    Thanks, 

    Frida

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    JotForm Support

    Answered by liyam on June 08, 2017 at 08:41 PM

    Hello Frida,

    Newsletters unsubscribe list is not the same as for email notifications that you receive for form submissions, and likewise email notices when you receive forum responses.

    Can you tell us what email is it that you received?  

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    Answered by InternationalInternships on June 08, 2017 at 08:44 PM

    Every time I click unsubscribe, it unsubscribes me from the 'Onboarding Emails List'. 

    I would just like to stop receiving any emails from Jotform, no matter what list they are on. I already forwarded the previous email I received from Jotform to support@jotform.com after you 'unsubscribed' me, as you directed earlier. 

     

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    JotForm Support

    Answered by Kevin_G on June 08, 2017 at 10:30 PM

    I found the email you have forwarded, please let me escalate this to our second level so this can be investigated, I can see your email address is currently in our unsubscribe list. 

    We will let you know as soon as we receive an update about it. 

     

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    JotForm Developer

    Answered by deniz on June 12, 2017 at 02:31 AM

    Hi,

    We are sorry for the inconvenience caused. The problem is resolved now.

    Thank you for your understanding.