What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My account is autosuspended

    Asked by Yolanda  on June 07, 2017 at 11:53 AM

    Why it says it's autosuspended

  • Profile Image
    JotForm Support

    Answered by AIDAN on June 07, 2017 at 01:05 PM

    I have checked your account and found that it got autosuspended indeed, because your form "VALLADOLID'S FUNDRAISING" with ID 71565432310852 is collecting usernames and passwords, in violation of our terms of use.

    Please see our terms of use, especially sections "Phishing" and "Collecting Sensitive Information" here: https://www.jotform.com/help/8-Terms-of-Use

    I have deleted the offending fields and re-activated your account.

    If you need further assistance please let us know. We will be happy to help. Thank you.