What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Customer not recievening confirmation mail on hotmail

    Asked by chipitin93 on June 07, 2017 at 12:26 PM

    I check some issues about this that you already have but none of these had a clear answer and it is happening to me, the persons who are register with hotmail, do not recieve their confirmation, Can you please help me.

     

    Thanks

  • Profile Image

    Answered by Sven on June 07, 2017 at 01:34 PM

    Hi, 

    Please note that this is likely because their mail service provider is rejecting emails from us. We can't control it from our end, but we have a few tips to prevent this issue from happening, please see the guide below:

    How-to-Prevent-Email-Bouncing-Related-Issues

     

    Thank you!

  • Profile Image

    Answered by chipitin93 on June 17, 2017 at 10:47 AM

    i CONFIGURATE MY MAIL WITH THE SMTP OPTION, THATS THE OPTION YOU SAID? ITS ANY DEFERENCE WITH THE "VALID" OPTION? PLEASE LET ME KNOW

     

  • Profile Image
    JotForm Support

    Answered by AIDAN on June 17, 2017 at 11:19 AM

    Please note that in order to provide you with the reason why an email address was added to the bounce list, that email address would need to still be in our list.

    If you get a bouncing email in the future, please consider not removing it from the bounce list immediately, and instead contact us so we can provide you with the bouncing reason, in case it helps you inspect the issue.

    I hope this helps. If you need further assistance please let us know. Thank you.