Google Spreadsheet integration: no submissions have come through since 6/1.

  • lauradore
    Asked on June 7, 2017 at 2:27 PM
    There also seems to be an issue with the Google Docs integration over the past week. No submissions have come through there since 6/1.
  • David JotForm Support Manager
    Replied on June 7, 2017 at 2:31 PM

    I believe, you are referring to this form: http://www.jotform.us/form/61403948033149 

    I have manually synced the Google Spreadsheet to push all the missing submissions. If the problem continues, you will need to remove the integration, and setup a new one: https://www.jotform.com/help/228-How-to-Integrate-Form-with-Google-Spreadsheet 

     

    All previous data will be automatically updated in the new spreadsheet. Let us know if you need more help on this.

  • lauradore
    Replied on June 7, 2017 at 3:43 PM
    The sync did work and the 3 entries that had previously not synced are
    there now. I'll keep checking to make sure everything is going through.

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  • David JotForm Support Manager
    Replied on June 7, 2017 at 4:50 PM

    Glad to know that. Open a new thread if you need anything else.