What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do I downgrade back to the free plan?

    Asked by CaliKindDirect on June 07, 2017 at 03:20 PM
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    JotForm Support

    Answered by Kevin_G on June 07, 2017 at 03:44 PM

    Since you have an active subscription, you will be cancelling it and downgrading to the free plan, your account will not be deleted, but it will be on free status instead. In case you need your account deleted too, then it must be requested through our forum. 

    As per your request, I have not cancelled your subscription and issued a refund for the un-used time, it should be reflected on your bank account within 5-10 business days.

    If you have any question, let us know.