- CaliKindDirectAsked on June 07, 2017 at 03:20 PM
- JotForm SupportKevin_GAnswered on June 07, 2017 at 03:44 PM
Since you have an active subscription, you will be cancelling it and downgrading to the free plan, your account will not be deleted, but it will be on free status instead. In case you need your account deleted too, then it must be requested through our forum.
As per your request, I have not cancelled your subscription and issued a refund for the un-used time, it should be reflected on your bank account within 5-10 business days.
If you have any question, let us know.