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    Infusionsoft integration is not working consistently on my forms

    Asked by paintingvino on June 07, 2017 at 06:52 PM

    Hello. We have 2 forms, Venue / Artist forms, which have been integrated with Infusionsoft. The integration works 1 of 6 times on the Artist form and 1 of 5 times on the Venue form. Is there anything you can see in the system that would have cause this inconsistency?

     

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    JotForm Support

    Answered by jonathan on June 07, 2017 at 07:59 PM

    By "not working" consistently, I assume you meant data were not being transported successfully on consistent basis when forms are submitted to your Infusionsoft account.

    Can you try also doing a reset process on the integration.

    That is, remove first the current existing infusionsoft integration on your forms, save the form and then re-integrate again.

    You can observe again if the issue still persist even after resetting the integration.

    Let us know if issue persist.