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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    All of my forms are disabled????

    Asked by mccoymade on June 07, 2017 at 07:01 PM

    All of my forms say "FORM NOT FOUND - DISABLED", I need this fixed!

    I had to disconnect the form from my website, as it's how clients contact me, so I don't have a web address to put in the box below.  My website is:

    www.mccoymade.com

  • Profile Image
    JotForm Support

    Answered by Kevin_G on June 07, 2017 at 08:15 PM

    I have reviewed your account and I can see there is one of your forms where you're asking for credit card details through plain text fields, this is why your account has been suspended, do note that asking for credit card details through plain text fields goes against our terms, I would suggest you to read them in order to ask for such information again and get your account suspended: http://www.jotform.com/terms/ 

    The form I'm referring to is this one: http://www.jotform.us/form/70257475094158 

    Here are some screenshots of the current fields on your form: 

    I have removed those fields from your form, please avoid to keep asking for such information since your account may be permanently suspended. 

    Instead, you must use one of our payment integrations if you need to collect payments, you will find them  here: https://apps.jotform.com/category/payment_processing 

    If you have any question, let us know.