What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My payments are not going through. What might be causing them to not go through? Is there way to know why one particular payment did not go through?

    Asked by ceffarmoor on July 26, 2012 at 05:05 PM
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    JotForm Support

    Answered by NeilVicente on July 26, 2012 at 05:53 PM

    Do you not receive the payments on your Paypal account, either? If yes, then the problem has to do with your customers. It is highly likely that your visitors abandoned the payment page.

    It might be that they do not have a Paypal account, or they just did not want to pay at all, and are just testing your form.

    Anyway, I checked your form submissions and I found two successful payments. These payments alone can confirm that your form's payment mechanism is working as intended. If you have received notifications (from JotForm) for these payments, then there is nothing to worry about.

    Let's just say that it's easier to press the submit button than to actually pay for a certain product. Hence, there are always more incomplete submissions than sucessful ones.

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    Answered by ceffarmoor on July 26, 2012 at 06:04 PM

    One of our payments did go through to paypal and one did not.  Why would the one that did go throught to paypal (we have the money) not show up as complete on Jot Form?

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    JotForm Support

    Answered by Mike_T on July 26, 2012 at 06:37 PM

    It may be related to disabled Instant Payment Notification delivery option in your PayPal Account. Can you please make sure that you have a http://www.jotform.net/ipns/paypal.php as the IPN URL in your PayPal Account?

    You can find instructions in the last post of the following thread:

    Embedded Form with paypal integrration

    I hope this will solve your problem.

    Thank you for using our services.