Time Tracker Widget: Error message on submission

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    MBWHS
    Asked on June 07, 2017 at 09:02 PM

    Hi 

     

    We have two forms that we are using to collect a patients medical history.  We are using the prepopulation option to link the two forms so that they appear as one.

    When the patients complete the final form and click on submit an error code comes up implying that its not fully completed however it is.  When they click on submit the second time (without changing anything) it submits.

    when I test the second form on its own the error message flashes up very briefly but then it submits without needing any further action.

    Would you be able to look into this please?

    thanks so much

  • Profile Image
    Mike
    Answered on June 07, 2017 at 10:46 PM

    I have disabled the Required and Hidden options on the Time Tracker widget field within your form.

    It should prevent the error. The widget is also not displayed to the end user by default.

    If you need any further assistance, please let us know.

  • Profile Image
    MBWHS
    Answered on June 07, 2017 at 11:43 PM
    Hi Mike
    Thank you so much!
    Katie
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