What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why is my account suspended?

    Asked by khairul amry  on June 08, 2017 at 01:04 AM

    Greeting.

    I'm amry, from Malaysia. May I ask why my jotform account become Autosuspended and my form become disable?
    I not sure when this happen, but recently i try edit my form and put input form for "Password", 
    Does this is a cause my account Autosuspended?

    Can this problem recovered?

    Thank You.

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    JotForm Support

    Answered by ashwin_d on June 08, 2017 at 03:04 AM

    Hello khairul,

    Upon checking your account I found that it's suspended by our anti-phishing system. We have automated anti-phishing system which scans all forms and mark them with probability of being used for phishing activities.

    Upon taking a closer look at your form, I can confirm that it's not being used for any phishing activities. I have activated your account now.

    I'm sorry for the trouble caused to you. 

    Thank you!