Why is my account suspended?

  • Profile Image
    khairul amry 
    Asked on June 08, 2017 at 01:04 AM

    Greeting.

    I'm amry, from Malaysia. May I ask why my jotform account become Autosuspended and my form become disable?
    I not sure when this happen, but recently i try edit my form and put input form for "Password", 
    Does this is a cause my account Autosuspended?

    Can this problem recovered?

    Thank You.

  • Profile Image
    ashwin_d
    Answered on June 08, 2017 at 03:04 AM

    Hello khairul,

    Upon checking your account I found that it's suspended by our anti-phishing system. We have automated anti-phishing system which scans all forms and mark them with probability of being used for phishing activities.

    Upon taking a closer look at your form, I can confirm that it's not being used for any phishing activities. I have activated your account now.

    I'm sorry for the trouble caused to you. 

    Thank you!