- SeekTeachersAsked on June 08, 2017 at 05:23 AM
I am the main admin of our account and have a user by the name of Zayd Alansari to the account. He is granted access to 2 forms. When he goes to view submissions he has 0 records, yet when I check the form from admin, there are records available for download
Please advise how we can get this rectified
- JotForm SupportMike_GAnswered on June 08, 2017 at 06:09 AM
It is highly possible that the owner of the sub-user account whom you shared your form with is accessing his account on a different domain.
If the Europe Datacenter option on your account is not enabled (like what is shown in the image below),
I hope this helps. If you have any further question or concern, please feel free to contact us again anytime.