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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    User is unable to view submissions

    Asked by SeekTeachers on June 08, 2017 at 05:23 AM

    Hello there


    I am the main admin of our account and have a user by the name of Zayd Alansari to the account. He is granted access to 2 forms. When he goes to view submissions he has 0 records, yet when I check the form from admin, there are records available for download


    Please advise how we can get this rectified

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    JotForm Support

    Answered by Mike_G on June 08, 2017 at 06:09 AM

    It is highly possible that the owner of the sub-user account whom you shared your form with is accessing his account on a different domain.

    If the Europe Datacenter option on your account is not enabled (like what is shown in the image below),

    I suggest you ask the owner of the sub-user account to access the forms you shared in this domain https://www.jotform.com instead of https://eu.jotform.com

    I hope this helps. If you have any further question or concern, please feel free to contact us again anytime.

    Thank you.