What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Downgrade (but not cancel)

    Asked by ACNConsult on June 08, 2017 at 06:54 AM

    The free plan fits our monthly needs, however we had to upgrade to the Bronze plan last month due to getting a large number of spam submissions. We have implemented more security measures on our website and would like to downgrade from the Bronze plan back to the Free plan. When I click the downgrade button it appears that the only option is to cancel the account. Please help.

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    JotForm Support

    Answered by Rose on June 08, 2017 at 08:49 AM

    I cancel your current subscription and made a full refunds due to 30 day money back guarantee. The refund will be transferred to your account 3-5 business days. Please let us know if the refund is not seen on your account. 

    Your current account type is Free and you have free account limit. If you have more questions, please feel free to contact us.