- ACNConsultAsked on June 08, 2017 at 06:54 AM
The free plan fits our monthly needs, however we had to upgrade to the Bronze plan last month due to getting a large number of spam submissions. We have implemented more security measures on our website and would like to downgrade from the Bronze plan back to the Free plan. When I click the downgrade button it appears that the only option is to cancel the account. Please help.
- JotForm SupportRoseAnswered on June 08, 2017 at 08:49 AM
I cancel your current subscription and made a full refunds due to 30 day money back guarantee. The refund will be transferred to your account 3-5 business days. Please let us know if the refund is not seen on your account.
Your current account type is Free and you have free account limit. If you have more questions, please feel free to contact us.